Program Terms & Conditions

The Program offers the following subscription plans:

Chargebee securely processes plan enrollment, renewals, payment methods, and billing history. Membership fees recur monthly or annually according to the option selected at checkout until the subscription is canceled.

Membership charges are non-refundable except where required by law or expressly approved by Lake Ride Pros. A failed or overdue payment may place benefits on hold until the account returns to good standing.

An Individual plan covers one member. A Family plan covers up to five approved riders. A Business plan covers up to ten approved riders. Family and Business riders may have different addresses.

The account owner controls the membership, is responsible for subscription charges, and must keep approved-rider information accurate. Only riders listed on an active account may receive Program benefits. Lake Ride Pros may request reasonable identity verification before applying a benefit.

Rider changes are controlled to prevent benefit sharing outside the active membership. The account owner may request rider additions or removals through the member portal, subject to plan capacity and review.

Active members receive the discount associated with their current reward level on eligible rides: Bronze 5%, Silver 10%, Gold 15%, and Diamond 20%.

The membership must be active and associated with the reservation before the ride is confirmed. The account owner must book and pay when using a Guest Savings Pass. Discounts cannot be combined with another offer unless Lake Ride Pros expressly allows it.

Eligibility may exclude third-party charges, gratuities, taxes, tolls, already-discounted packages, farmed or affiliate service, or other charges that Lake Ride Pros does not control. Any exclusion applicable to a reservation will be disclosed during quoting or booking.

Points are earned only on completed, paid reservations matched to an active member or approved rider. Cancelled, unpaid, fully refunded, fraudulent, test, or duplicate reservations do not earn points. If a qualifying ride is later reversed or refunded, its points may also be reversed.

Moovs trip records are used to match and verify ride activity. Members should report a missing or incorrect ride through the member portal so Lake Ride Pros can review it.

Reward status is calculated from eligible points earned during a rolling 12-month qualification period.

Existing members at relaunch will have their current status protected for the first Program year. If their calculated status is higher, the higher status applies. After protection expires, the rolling 12-month calculation controls unless Lake Ride Pros has recorded a specific correction.

Benefits do not guarantee vehicle, event, partner, product, or staff availability. A priority or early-access benefit improves placement or notice but does not displace an existing confirmed reservation or override safety, law, capacity, or operational requirements.

Flex Credit

One Flex Credit waives one eligible change or cancellation fee on a standard point-to-point reservation when notice is provided at least two hours before pickup. It does not cover no-shows, late cancellations, hourly vehicles, specialty vehicles, or expenses already incurred. Flex Credits have no cash value and do not roll over unless Lake Ride Pros expressly states otherwise.

Guest Savings Pass

A Guest Savings Pass allows the account owner to share the account's current percentage discount on one eligible standard ride. The member must book and pay for the reservation. A pass is consumed when applied and has no cash value.

Anniversary Ride Credit

The applicable credit is issued after a paid annual renewal or 12 consecutive monthly payments. It expires 60 days after issuance, applies only to eligible standard transportation, and has no cash value.

Insider Local Perks

Local Perks are discounts, upgrades, complimentary items, or special access offered by participating Premier Partners. Offers, eligibility, instructions, and availability can change throughout the year. Partner fulfillment is subject to the partner's own terms.

Price Protection

Once a member rate is confirmed, it will not increase unless the reservation changes. Added time, mileage, stops, passengers, vehicles, services, fees, or other requested changes may change the final price.

Special-event access and Priority Pass

Event notices, priority waitlists, and Diamond Priority Pass status are subject to availability. They do not guarantee service and do not override safety, legal capacity, driver-hour, existing reservation, or operational requirements.

Members use a passwordless email magic link to access the secure member portal. The portal may display matched rides, points, current level, benefits, approved riders, billing snapshots, promotions, events, local perks, and support requests.

Members are responsible for maintaining access to the account email and promptly reporting unauthorized access. Billing changes are managed through Chargebee. Rewards and ride records are managed through Lake Ride Pros systems and Moovs trip data.

Program notices remain available in the member portal and may also be delivered by email, browser or mobile push notification, or optional text message according to each member's settings. Text messages require the member's express opt-in and may be turned off in the portal or by replying STOP. Message and data rates may apply. Delivery through an external channel is not guaranteed, so members should use the portal as the primary record of Program notices.

The account owner may request cancellation through the Chargebee billing portal or Lake Ride Pros membership support. Cancellation stops future renewal according to the billing terms shown in Chargebee. Benefits continue only through the paid subscription period unless the account is suspended or terminated for cause.

On full cancellation, unused benefits, points, and protected status are forfeited unless Lake Ride Pros states otherwise in writing. Re-enrollment may begin as a new membership.

Lake Ride Pros may suspend or terminate an account for nonpayment, fraud, misuse, unauthorized sharing, inaccurate rider information, policy violations, or threatening or inappropriate conduct toward staff, drivers, passengers, or partners.

Lake Ride Pros may modify Program fees, benefits, discounts, levels, or rules. Members will receive at least 30 days' notice of a material change through email, the portal, or a website posting. Continued participation after the effective date means the updated terms apply.

Membership does not guarantee transportation availability. Advance booking is strongly recommended. Weather, safety, mechanical issues, driver availability, third-party disruptions, and legal or operational limits may affect service.

Program benefits apply primarily within the Lake Ride Pros service area. Trips outside that area may include travel, mileage, lodging, or other charges and may have benefit limitations disclosed during quoting.

The Program is offered as available. To the maximum extent allowed by law, Lake Ride Pros is not responsible for indirect or consequential loss arising solely from Program availability, technical interruptions, a partner offer, or an unavailable benefit. Nothing in these Terms limits a right that cannot legally be limited.

Lake Ride Pros supports accessible transportation and will provide reasonable accommodations whenever reasonably possible. Contact us before travel when a specific accommodation is needed.

If one provision is unenforceable, the remaining Terms remain in effect. Lake Ride Pros may assign Program administration with the associated obligations. These Terms, together with the checkout terms and reservation terms, are the agreement governing Program participation.