Privacy Policy

Lake Ride Pros LLC ("we," "us," or "our") operates www.lakeridepros.com and provides transportation services at Lake of the Ozarks, Missouri. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Book transportation services
Purchase gift cards or merchandise
Contact us with inquiries
Subscribe to our newsletter or communications
Create an account on our booking platform

This information may include:

Name and contact information (email, phone number, address)
Pickup and drop-off locations
Payment information (processed securely through Stripe)
Trip details and preferences
Special requests or accessibility needs

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

IP address and browser type
Operating system and device information
Pages visited and time spent on pages
Referring website addresses
Cookies and similar tracking technologies

1.3 Location Information

With your permission, we may collect location data to:

Provide accurate pickup and drop-off services
Calculate trip distances and pricing
Improve service efficiency and routing

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your transportation bookings
Process payments and prevent fraudulent transactions
Communicate with you about your reservations and our services
Send booking confirmations, receipts, and service updates
Respond to your inquiries and provide customer support
Improve our website and services
Send marketing communications (with your consent)
Comply with legal obligations and enforce our terms
Analyze usage patterns and optimize our operations
Ensure passenger and driver safety

3. How We Share Your Information

We may share your information with:

3.1 Service Providers

Moovs: Our booking platform partner for reservation management
Stripe: Payment processing services
Email service providers: For communications and newsletters
Analytics providers: To understand website usage and improve services

3.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.3 Business Transfers

If Lake Ride Pros is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

SSL/TLS encryption for data transmission
Secure payment processing through PCI-compliant providers
Regular security assessments and updates
Limited access to personal information by authorized personnel only
Secure data storage and backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Remember your preferences and settings
Understand how you use our website
Improve website functionality and user experience
Analyze traffic and usage patterns
Deliver relevant advertising

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Types of Cookies We Use:

Essential Cookies: Required for website operation
Functional Cookies: Remember your preferences (e.g., dark mode)
Analytics Cookies: Help us understand website usage
Marketing Cookies: Used to deliver relevant advertisements

6. Your Privacy Rights

You have the right to:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal obligations)
Opt-out: Unsubscribe from marketing communications at any time
Data portability: Request your data in a portable format
Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at contactus@lakeridepros.com or .

7. Data Retention

We retain your personal information only as long as necessary to:

Provide our services to you
Comply with legal, tax, and accounting obligations
Resolve disputes and enforce our agreements
Maintain business records for operational purposes

Booking and payment records are typically retained for 7 years to comply with financial regulations. Marketing data is retained until you opt out or request deletion.

8. Third-Party Websites

Our website may contain links to third-party websites, including our booking platform (Moovs). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

Right to know what personal information we collect, use, and disclose
Right to request deletion of your personal information
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at contactus@lakeridepros.com.

11. Email Communications

We may send you:

Transactional emails: Booking confirmations, receipts, and service updates (required)
Marketing emails: Promotions, news, and special offers (optional)

You can opt out of marketing emails by clicking "unsubscribe" in any marketing email or by contacting us directly. You cannot opt out of transactional emails related to your bookings.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.