Terms of Service

Booking Terms & Conditions

Our transportation booking terms and conditions are managed through our booking platform partner, Moovs. By booking any transportation service with Lake Ride Pros, you agree to these terms.

View Full Terms & Conditions

Key Terms Summary

While the complete terms are available through the link above, here are some key points:

Cancellation Policy

• 48+ hours: Full refund (minus processing fee)
• 24-48 hours: 50% refund
• Less than 24 hours: No refund
• Weather exceptions apply

Payment & Pricing

• Payment required at booking
• Prices subject to availability
• Additional charges may apply
• Secure payment processing

Additional Policies

Passenger Conduct

All passengers must:

Treat drivers and vehicles with respect
Follow driver instructions for safety
Not smoke in vehicles
Not bring illegal substances or weapons
Be responsible for any damage caused

Age Requirements

Bookings must be made by someone 18 years or older. Minors must be accompanied by an adult. The person making the booking accepts financial responsibility for the reservation.

Liability & Insurance

Lake Ride Pros maintains full commercial liability insurance and all required licenses. We are not responsible for personal belongings left in vehicles. Passengers travel at their own risk.

Service Expectations

Pickup & Drop-off

Please be ready 5 minutes before scheduled pickup time
Driver will wait up to 10 minutes before charging a no-show fee
Provide accurate location details to ensure smooth service
Contact us immediately if pickup location changes

Vehicle Capacity & Luggage

Do not exceed the passenger capacity of your booked vehicle
Inform us in advance of excessive luggage or special items
Car seats must be requested at time of booking
We reserve the right to refuse service if capacity is exceeded

Special Requests

We accommodate special requests when possible, including:

Wheelchair accessibility (must be requested in advance)
Car seats for children
Pet transportation (service animals always welcome)
Multiple stops (additional charges apply)

Please contact us at least 24 hours in advance for special requests to ensure availability.

Gift Cards & Merchandise

Gift Cards

Gift cards are non-refundable and cannot be redeemed for cash
Gift cards do not expire
Can be used toward any Lake Ride Pros transportation service
Lost or stolen gift cards cannot be replaced
Check gift card balance by contacting us

Merchandise Returns

Returns must be requested within 14 days of delivery
Items must be unworn and in original condition with tags
A 20% restocking fee applies to all returns
Shipping costs are non-refundable
Contact us to initiate a return

Dispute Resolution

If you have any concerns about our service, please contact us first at contactus@lakeridepros.com or . We are committed to resolving any issues promptly and fairly.

Any disputes that cannot be resolved informally will be governed by the laws of the State of Missouri and subject to the exclusive jurisdiction of the courts in Camden County, Missouri.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

Related Policies

Questions About Our Terms?

If you have questions about our terms of service or booking conditions, please contact us:

Lake Ride Pros LLC

Lake of the Ozarks, Missouri

Email: contactus@lakeridepros.com

Phone: