Terms of Service
Booking Terms & Conditions
Booking Terms & Conditions
Our transportation booking terms and conditions are managed through our booking platform partner, Moovs. By booking any transportation service with Lake Ride Pros, you agree to these terms.
View Full Terms & ConditionsKey Terms Summary
While the complete terms are available through the link above, here are some key points:
Cancellation Policy
- • 48+ hours: Full refund (minus processing fee)
- • 24-48 hours: 50% refund
- • Less than 24 hours: No refund
- • Weather exceptions apply
Payment & Pricing
- • Payment required at booking
- • Prices subject to availability
- • Additional charges may apply
- • Secure payment processing
Additional Policies
Passenger Conduct
All passengers must:
- Treat drivers and vehicles with respect
- Follow driver instructions for safety
- Not smoke in vehicles
- Not bring illegal substances or weapons
- Be responsible for any damage caused
Age Requirements
Bookings must be made by someone 18 years or older. Minors must be accompanied by an adult. The person making the booking accepts financial responsibility for the reservation.
Liability & Insurance
Lake Ride Pros maintains full commercial liability insurance and all required licenses. We are not responsible for personal belongings left in vehicles. Passengers travel at their own risk.
Service Expectations
Pickup & Drop-off
- Please be ready 5 minutes before scheduled pickup time
- Driver will wait up to 10 minutes before charging a no-show fee
- Provide accurate location details to ensure smooth service
- Contact us immediately if pickup location changes
Vehicle Capacity & Luggage
- Do not exceed the passenger capacity of your booked vehicle
- Inform us in advance of excessive luggage or special items
- Car seats must be requested at time of booking
- We reserve the right to refuse service if capacity is exceeded
Special Requests
We accommodate special requests when possible, including:
- Wheelchair accessibility (must be requested in advance)
- Car seats for children
- Pet transportation (service animals always welcome)
- Multiple stops (additional charges apply)
Please contact us at least 24 hours in advance for special requests to ensure availability.
Gift Cards & Merchandise
Gift Cards
- Gift cards are non-refundable and cannot be redeemed for cash
- Gift cards do not expire
- Can be used toward any Lake Ride Pros transportation service
- Lost or stolen gift cards cannot be replaced
- Check gift card balance by contacting us
Merchandise Returns
- Returns must be requested within 14 days of delivery
- Items must be unworn and in original condition with tags
- A 20% restocking fee applies to all returns
- Shipping costs are non-refundable
- Contact us to initiate a return
Dispute Resolution
If you have any concerns about our service, please contact us first at contactus@lakeridepros.com or . We are committed to resolving any issues promptly and fairly.
Any disputes that cannot be resolved informally will be governed by the laws of the State of Missouri and subject to the exclusive jurisdiction of the courts in Camden County, Missouri.
Changes to Terms
We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.
Related Policies
Questions About Our Terms?
If you have questions about our terms of service or booking conditions, please contact us: